Mobile Number Portability

Mobile Number Portability

It’s the service that enables you to become PLUS clients without changing your mobile phone number. This way you will have the possibility to benefit from all the products, services and best offers that PLUS brings in the market.

Now, all the customers may port their mobile phone number in the PLUS network.

For more information and further details, please visit the nearest ZONA PLUS shopor contact our Customer Care Service at 08006600 (free from the fixed lines) or 0668006600 from mobile phones.


Below you may find a list of frequent Questions & Answers about Number Portability Process.

div class="ready-accordion"> What is Mobile Number Portability?

It’s the service that enables you to become PLUS customer while keeping the same mobile phone number in order to benefit from all PLUS offers, products and services in the market.

 What do I have to do in order to request my number portability to PLUS network?

They have to visit any ZONA PLUS (with the document identification) and fill-in the Request for Number Portability form.

You have to also present and complete the entire necessary, required documentation in order to enter a new subscription contract with PLUS.

 If I have a prepaid number in another operator can I port it in PLUS network choosing one of PLUS postpaid contractual tariff plans

Yes, you can choose to port your prepaid mobile number from another operator, to one of PLUS contractual tariff plans.

Number portability affects only the mobile number porting from an operator to another. With PLUS you can choose and benefit whatever option and services that you will request.

 How can I know if the Porting Request has been successful and my number is ported in PLUS network?

After the successful porting you will have coverage from PLUS (in your new SIM provided from PLUS) where you will also receive a welcome SMS.

 Can I choose any PLUS tariff plan or services?

Of course. You can choose and benefit for your number any PLUS tariff plan or services available. All options that you choose will be activated at the moment of successful port-in.

 Can I transfer more than one number?

Yes, there are no limits in the amount of numbers that you may port. You can port as many numbers as you wish in PLUS network and choose for each of them any tariff plan and services that you may prefer.

 How long does it take to port a number?

The porting process usually is completed in 3 working days. Exceptions are made in cases when the customer may request to port more than 100 numbers and porting process may last up to 5 days.

 What happens if only a part of the numbers requested to be ported can be transferred?

All those numbers that can be ported will be successfully transferred and activated in PLUS network, while the others will continue to stay in the other operator.

You can receive information about this cases and the next steps in order to complete full porting (when applicable) in every ZONA PLUS shop or by calling our Customer Care Service at 140 (free of charge from PLUS numbers) or 0668006600 (from the other operators).

 What are the reasons that the actual operator (donor operator) can refuse a porting request?

The actual operator can refuse a porting request for several reasons:

  • The number to be ported is not correct (does not match the number in the existing operator),
  • The number to be ported is not subject of an active contract in donors network,
  • The name, or the birth date or NIPT number (applicable only to businesses) of the subscriber provided in the Porting Request does not match the name of the subscriber in the donor operator's database.

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 Is there any applicable tariff for number portability?

AKEP regulations foresee that a fee of not higher than 600 Lekë (VAT included) can be applied for number porting (based on agreements with the donor operator).

 What happens to my prepaid number airtime / credit amount if I port this number?

For prepaid customers, any balance of credit / airtime unused until the exact moment that the porting becomes effective, cannot be transferred in the new network after the porting.

 After porting, how can I know if the number that I am calling is not in PLUS network?

Every time that you will call a number that is not located in PLUS network (even if its format may be 066xxxxxxx), you will hear a characteristic beep before the normal ringing signal.